Privacy Policy
What personal information danio collects, how it is used and how long it is kept.
Last updated: November 13, 2026
This policy explains what personal information danio ("we") collects when you use the danio software, visit danio.app or buy a danio subscription; how we use it, who we share it with and how long we keep it; and your rights. We announce material changes on this page and by email.
1. Who is responsible
danio is software and an online service run by an individual, and is responsible for your personal information. For any privacy question, email support@danio.app. We have not appointed a data protection officer.
2. What we collect
2.1 What we don't collect
danio runs on your own devices. Your project files, renders, workspace database and the contents of your storage stay on your devices and in the storage you choose; they are never sent to us. danio does not report usage or send crash reports.
2.2 When you buy a subscription
- Your email, name or company name, billing country or region, and order and payment records. Waffo Pancake, our Merchant of Record, collects these and passes them to us to deliver your subscription and support you.
- Card details are handled only by Waffo Pancake. We cannot see them and do not store them.
2.3 When you request a license
The request code you send us contains:
- the workspace's ID and name, danio version, number of projects and tasks, and current license;
- for each device: its name, host name, operating system, graphics card, whether it accepts renders, when it was last online, its danio version, and which one is the host.
The request code contains no IP or MAC addresses or other network identifiers, and no project content. We issue the license code from it and record in our license ledger who it is for, which workspace, how many devices and when it expires.
2.4 When you contact us
Your email address and what you write.
2.5 When danio checks for updates
danio asks danio.app and GitHub for new versions and downloads updates and FFmpeg from them. Like any web request, these carry the device's IP address, the time and the danio version. We do not link them to who you are. With "Automatic updates" off in danio's settings, danio downloads nothing by itself, but still asks for new versions at the "Check every" interval.
2.6 When you visit the website
We count visits with Rybbit, running on our own server: which pages were visited, where visitors came from, browser and device type, and country or region. It uses no cookies and does not identify individuals.
3. How we use it
| Purpose | Information | Legal basis |
|---|---|---|
| Issue and renew license codes | Request codes, order records | Contract |
| Take payments, refund, invoice | Order and payment records | Contract, legal obligation |
| Answer your questions | Emails | Contract, your request |
| Send service notices (renewal reminders, license expiry) | Email address | Contract |
| Provide updates | Update requests | Legitimate interest |
| Improve the website and product | Website statistics (aggregated) | Legitimate interest |
| Meet tax, accounting and other legal duties | Order records | Legal obligation |
4. Cookies
The website uses no tracking or advertising cookies. It only remembers in your browser the language you chose (the danio.site.language cookie) and light or dark mode (local storage), to show the page; neither is sent to us.
5. Who we share it with
We do not sell your personal information. We share it only with:
- Waffo Pancake, our Merchant of Record, to sell subscriptions and handle payment, invoicing and taxes;
- Cloudflare, which hosts danio.app and the update service and forwards email sent to danio.app;
- GitHub, which hosts danio's release files, from which danio downloads updates;
- authorities, when the law, a court or a government body lawfully requires it.
6. Security
The website and update service use HTTPS only. License codes and danio's releases are digitally signed, and the signing keys are not kept on any server. Only we can see the license ledger. If a security incident affects your personal information, we tell you within 72 hours of finding it.
7. How long we keep it
| Information | Kept for | Then |
|---|---|---|
| Order, payment and license records | 5 years after your last license expires (tax and accounting) | Deleted |
| Request codes | As long as the license records they belong to | Deleted |
| Emails | 2 years after we last heard from you | Deleted |
| Access logs of update requests | Cloudflare's log retention, at most 30 days | Deleted automatically |
| Website statistics | Raw records 12 months, then totals only | Raw records deleted |
8. Your rights
You can ask to see, correct, delete or export the personal information we hold about you, withdraw consent you gave, or object to processing based on legitimate interest. Email support@danio.app; we reply within 30 days. Records the law requires us to keep, such as tax records, cannot be deleted before their period ends; we will tell you when that applies. You may also complain to the data protection authority where you live.
9. Marketing email
We send no marketing email. We only send service notices about your subscription, such as renewal and license expiry reminders.
10. International transfers
Our providers process data in several countries and regions, including the United States and Singapore. We only use providers that commit to handling data under the applicable data protection laws.
11. Children
danio is made for studios and professionals, not for anyone under 18. If we learn we have collected personal information from someone under 18, we delete it. If you know of such a case, please tell us.
12. Third-party sites
The website and danio may link to third-party sites such as GitHub and Blender. Their own privacy policies govern how they handle your information.
13. Changes
We may update this policy. We announce material changes on this page and by email at least 15 days before they take effect.
14. Contact
support@danio.app. We usually reply within 1 business day.
Version 1 · Effective November 13, 2026 · danio · danio.app